What do we want to achieve? Among the goals of the leadership of Arena CS: to reach the level when event managers will independently look for clients. To actively train mentors, because the self-management system is based on the transfer of their knowledge to new employees. And I also want to speed up the process of “ripening” of each employee. At the end of the speech, Yana Matviychuk advised to consider the linear management structure as the most suitable for service companies.